---
title: Professional Admin & Customer Support for Growing Businesses
description: Explore Better Your Business customer support and administrative plans, including services, pricing, plan terms, billing, and support options for your business.
---

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##### Better Support. Better Systems. Better Business.

*Customer Support • Admin & Billing Solutions • Websites*

[Schedule Discovery Call](https://www.betteryourbusiness.us/meetings/lilly-seamster?uuid=f74d9e4e-bb38-48b8-96a3-71b1164420da&hsLang=en)

### Professional Admin, Billing & 24/7 Support for Growing Visions

High level administrative, billing and customer support for professionals who are ready to scale.

### Support Plan Details

Tap each plan tab below to compare your support options.

Administrative Plan

Customer Support Plan

Financial Administrative Plan

##### Better My Business Administrative Plan

Get reliable administrative and customer support for daily tasks, so you can focus on growing your business.

**Plan Details**

Administrative Support — Get 5 hours monthly for eligible tasks, including inbox and calendar management, CRM organization, documents, follow-ups, project coordination, Wave support, and other eligible administrative tasks. 

**Customer Support — Included**

Your $99/month Customer Support Plan is included at no extra cost through approved, client-owned support channels. Customer support does not use your administrative hours.

For Customer Support usage that consistently exceeds routine support needs, we'll contact you to discuss available options.***No additional fees will be charged without prior notice and approval.***

**Professional Business Directory Membership** — Included for added business visibility and networking.

 

**Pricing & Plan Terms**

$349/month + $25 one-time setup & consultation fee

- 5 administrative hours/month
- Unused hours expire after 60 days, with a maximum 5-hour rollover bank.

**All Support Plans require automatic recurring payments. No long-term contract. 15-day written notice is required to pause or cancel. Payments are non-refundable, and restarting service may require a new setup fee.** 

 

[Enroll in Administrative Support](https://www.paypal.com/webapps/billing/plans/subscribe?plan_id=P-6VF450636R786492GNEPFIFA&utm_source=chatgpt.com)

##### Customer Support Plan

Give customers responsive, professional support while saving time on routine inquiries and lead follow-ups.

**Plan Details**

Get ongoing digital customer support through your approved, business-owned email, CRM, website forms, chat, and other support tools. Services may include inquiry responses, lead capture and follow-up, client intake, and spam filtering.

You provide and maintain the required accounts, systems, support email, and access***.***

***Note:** Telephone answering and telecommunications services are not included.*

 

**Pricing & Plan Terms**

$99/month + $35 one-time setup & consultation fee

- Your plan covers ongoing support for routine small-business needs. 
  
  **Note:** If support volume exceeds reasonable usage, we’ll discuss a more suitable arrangement. No additional fees will be charged without prior notice and your approval.

**All Support Plans require automatic recurring payments. No long-term contract. 15-day written notice is required to pause or cancel. Payments are non-refundable, and restarting service may require a new setup fee.** 

 

 [Enroll in Customer Support Plan](https://www.paypal.com/webapps/billing/plans/subscribe?plan_id=P-0YE22049K38874157NEPFD5A&utm_source=chatgpt.com) 

**Better My Business Financial Admin Plan**

Get 5 hours of administrative support for billing, accounts receivable, and collections so unpaid customer balances don’t get overlooked.

**Plan Details**

Stay on top of your billing and receivables with organized support for invoicing, payment tracking, past-due follow-ups, and collection activity. We help manage approved billing systems, monitor outstanding balances and payment commitments, professionally follow up with customers, and provide clear updates on payment and collection progress.

**Professional Business Directory Membership** — Included for added business visibility and networking.

 

**Pricing & Plan Terms**

$449/month Plus a $49 one-time setup & consultation fee for new enrollments.

**Billing Options:** $449 monthly or available biweekly auto-pay option.

- Includes 5 hours monthly, with unused hours rolling over, exclusively for billing, invoicing, receivables, collections, payment follow-up, and related account management.  
  **Note:** Administrative support only. Excludes accounting, tax preparation, financial or legal advice, debt purchasing, credit reporting, and legal collection services.

**All Support Plans require automatic recurring payments. No long-term contract. 15-day written notice is required to pause or cancel. Payments are non-refundable, and restarting service may require a new setup fee.** 

 

[Enroll in Financial Admin Plan](https://www.paypal.com/webapps/billing/plans/subscribe?plan_id=P-5XF077505R4434824NLAHV3Y)

## Frequently Asked Questions

Administrative Plan FAQ's

**Can I choose what I want my administrative hours used for?**  
Yes. You decide which eligible tasks you want to delegate based on your current priorities and available hours.

**Do I have to use all 5 hours on the same type of work?**  
No. Your hours can be divided across different eligible administrative tasks throughout the month.

**How do I submit work to my virtual assistant?**  
Administrative requests are submitted through your designated BYB client support process so requests can be documented, prioritized, and tracked.

**Can you take over an administrative process I already have in place?**  
Yes. Existing workflows can often be delegated as long as you provide the necessary instructions, access, and information needed to perform them.

**What if I need help with something that isn't specifically listed?**  
Submit the request to Client Support. We'll determine whether it falls within the Administrative Plan before work begins. If another service is required, we'll let you know first.

**Will you have access to my business accounts and systems?**  
Only the systems necessary to perform the work you've authorized. You control which accounts and permissions are provided and are responsible for maintaining required access.

**Can you communicate with other people on behalf of my business?**  
Yes, when communication is part of an approved administrative task or workflow. Matters requiring your professional judgment, authorization, or business decision are escalated to you.

**What happens when a task takes longer than expected?**  
Administrative work is deducted based on the time required to complete it. If a request may require more time than you have available, we'll discuss your options before exceeding your available support.

**Is this the same as hiring a dedicated full-time virtual assistant?**  
No. The plan provides shared administrative support based on your available monthly hours rather than a dedicated employee assigned exclusively to your business.

Financial Administrative Plan FAQs

**Will Better Your Business have access to my bank account?**  
Not necessarily. Access is limited to the approved systems and information needed to perform your billing and accounts-receivable workflow. Banking access is not required simply to follow up on outstanding accounts.

**How will you know which customers owe money?**  
You'll provide access to or information from the billing, invoicing, or account-management system used by your business. We'll work from the account information and instructions you provide.

**What happens when a customer says they can't pay?**  
We can document the customer's response and communicate approved options you've established. Any arrangement or decision requiring your authorization is escalated to you.

**What if a customer disputes the amount they owe?**  
We'll document the dispute and escalate it to you when verification, adjustment, or a business decision is required. We won't independently change balances or resolve disputed charges without authorization.

**Will you be aggressive when contacting my customers?**  
No. Follow-up is professional and business-focused. The goal is consistent communication and account resolution while appropriately representing your business.

**Can I decide how often customers are contacted?**  
Yes. Your collection workflow, communication methods, and applicable instructions are established during onboarding and can be adjusted as your business needs change.

**Can you follow up on old outstanding invoices as well as new ones?**  
Yes. Existing past-due accounts can be included as long as the necessary account information is provided and the work can be performed within the scope and available hours of your plan.

**What happens when a customer promises to make a payment?**  
The commitment can be documented and followed up on according to your established workflow. If payment is not received as promised, the account can continue through the approved follow-up process.

**Do you collect or hold my customers' money?**  
No. Customer payments should be made directly to your business through your approved payment methods. Better Your Business provides administrative support around the billing and collection process.

**Can you guarantee that my past-due accounts will be paid?**  
No. We cannot guarantee payment or collection results. The service provides consistent administrative follow-up, tracking, communication, and documentation to help your business manage its receivables.

Customer Support Plan FAQs

**Will customers know they are speaking with Better Your Business?**  
Support is provided on behalf of your business through your approved communication channels. We follow the business information, instructions, and workflows established during onboarding.

**How will you know how to answer questions about my business?**  
During onboarding, you'll provide the information, FAQs, policies, services, and instructions needed to assist your customers. You can update this information as your business changes.

**What happens if a customer asks something you can't answer?**  
Questions requiring your expertise, approval, or information outside the established support workflow are escalated to you rather than answered without authorization.

**Can you respond to new leads as well as existing customers?**  
Yes. Customer Support can assist with both prospective and existing customers, including inquiries, lead capture, basic qualification, intake, and approved next steps.

**Can you schedule appointments for my customers?**  
Yes, when you provide access to an approved scheduling system and establish the scheduling guidelines you'd like us to follow.

**Can you take payments or discuss billing with my customers?**  
Routine payment directions or approved billing information may be communicated when included in your workflow. Ongoing accounts receivable, past-due balance follow-up, and collections are handled under the Financial Administrative Plan.

**What happens if a customer is upset or has a complaint?**  
We can professionally acknowledge the concern, gather relevant information, and follow your established escalation process. Matters requiring a business decision or management response are forwarded to you.

**Can you make changes or promises to customers on my behalf?**  
Only within the authority and instructions you've provided. Refunds, credits, special pricing, policy exceptions, and other decisions requiring owner approval are escalated to you.

**How quickly are customer inquiries answered?**  
Inquiries are handled according to your established support workflow and in the order received. Response times can vary based on volume, the communication channel, and whether your approval is required.

**What happens outside of my normal business hours?**  
Digital inquiries can still be captured through your connected systems. The response process will follow the support workflow established for your business during onboarding.

**What do I need to do before Customer Support can begin?**  
You'll complete onboarding, provide access to the approved systems we'll use, and give us the business information, FAQs, policies, and instructions necessary to represent your business accurately.

**Can I change the way Better Your Business handles my customers later?**  
Yes. Your support workflow can be updated as your business, policies, services, or communication needs change.

**What isn't included in Customer Support?**  
Telephone answering, specialized professional advice, unauthorized account decisions, and services belonging to another BYB plan are not included. We'll let you know if a request falls outside your plan before additional services are performed.

#### General Support FAQ

Still need help after reviewing your plan details and FAQs? Click the chat icon on our website, select Client Support, and share your question or request so our team can review and respond.

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